Terms Of Service and use

Effective Date: September 8, 2024

  1. Introduction

Welcome to Luxe Paragon. By accessing our website and using our services, you agree to comply with and be bound by these Terms of Service and Use. If you do not agree with any part of these terms, please discontinue using our website and services immediately.

  1. Services Provided

Luxe Paragon offers the following online services:

  • Authentication of luxury items, including:
    • Handbags
    • Wallets and small leather goods
    • Accessories
    • Apparel
    • Shoes
    • Jewelry
  • Price valuation of luxury goods, providing an estimate of the current market value.
  • Issuance of certificates of assessment for authenticated items.
  • Provision of letters of evidence for non-authenticated items, which can assist in refund requests from sellers or retailers.
  1. Independent Service, No Brand Affiliation

Luxe Paragon is an independent online service and is not affiliated with, endorsed, or sponsored by any luxury brands mentioned on our platform. Our evaluations are based solely on our expert knowledge, research, and internal database, and we disclaim any association with the brand owners.

  1. User Responsibilities and Conduct

By using our website and services, you agree to:

  • Provide accurate, clear, and complete photos for assessments.
  • Ensure that all information submitted is honest and accurate.
  • Refrain from submitting any content that is fraudulent, defamatory, or otherwise harmful to Luxe Paragon or third parties.

You are prohibited from:

  • Disrupting the website’s functionality or introducing harmful code.
  • Misusing any information or assessments provided by Luxe Paragon.
  • Replicating, distributing, or copying any content or materials from our website without prior written permission.
  1. Authentication Results

Luxe Paragon provides three possible authentication outcomes based on the quality of photos submitted and our internal references:

  • Authentic: Based on our expert opinion, the item is determined to be authentic and matches with references in our database of genuine items.
  • Not Authentic: In our expert opinion, the item appears to be inauthentic and does not match any authentic references in our database. This outcome signifies that the item exhibits characteristics inconsistent with genuine pieces from the brand.
    Please note: This outcome was previously referred to as “Unverified.” To improve clarity and transparency for our clients, we have updated the term to “Not Authentic.” This change reflects our expert determination that the item is inconsistent with authentic references and appears inauthentic. We made this change to avoid confusion and ensure better communication of our findings.
  • Inconclusive: We were unable to make a determination due to a lack of sufficient references in our database or incomplete photo submissions. An inconclusive result does not mean the item is not authentic, but that we lack the necessary data to verify its authenticity.

Note: Luxe Paragon does not guarantee outcomes or claim absolute certainty. All assessments are made based on our expert knowledge, industry experience, and available references.

  1. Limitations of Service

Our authentication and price valuation services are dependent on the quality and clarity of the photos and information submitted by clients. Inaccurate or incomplete submissions may result in inconclusive assessments, for which Luxe Paragon is not responsible. We offer a 5-day period for clients to submit additional requested photos to complete the assessment.

  1. Liability and Copyright Disclaimer

7.1 Disclaimer of Liability

By using our services, you agree that Luxe Paragon is not liable for any damages, losses, or disputes arising from our authentication or appraisal services. We provide expert opinions based on our knowledge and resources, but we cannot guarantee absolute accuracy. You release Luxe Paragon from any legal claims related to our assessments.

7.2 Copyright and Intellectual Property

All content submitted to Luxe Paragon, including photos and item details, becomes the property of Luxe Paragon. We reserve the right to use this material for marketing, educational, or promotional purposes. Luxe Paragon asserts copyright over all materials on our website. Unauthorized use of our content, assessments, or any intellectual property is prohibited.

Luxe Paragon does not claim copyright over any luxury brand logos, images, or trademarks used for identification purposes. These are used solely for the purposes of authentication and appraisal.

  1. Refund Policy

8.1 Inconclusive Results:

  • If an item cannot be authenticated due to lack of reference in our database, you are eligible for a refund.
  • If the authentication result is Not Authentic or inconclusive due to insufficient photos, no refund will be issued. Clients are provided with a 5-day window to submit additional photos if requested.

8.2 Price Valuation Add-On:

  • The Price Valuation Add-On is non-refundable unless the authentication result is inconclusive due to a lack of references in our database. Price Valuation is only applicable for authenticated items and is not applicable for items that are Not Authentic or inconclusive due to insufficient photos.
  • If the result is inconclusive due to a lack of photos provided by the client, the Price Valuation Add-On will not be refunded. We have conducted our due diligence and put our work into addressing your request based on the information provided.

8.3 Non-Refundable Services:

  • Letter of Evidence: The $10 USD letter of evidence service is non-refundable. This optional service is intended to support clients in seeking refunds or claims from sellers.
  • Price Valuation: The $5 USD price valuation service is also non-refundable, as it provides a current market estimate based on available data.
  1. Pricing

All prices for our services are subject to change. Luxe Paragon reserves the right to adjust pricing for any services offered on our website. Clients will be notified of any changes in pricing before they complete their transactions.

  1. Turnaround Time

Luxe Paragon aims to complete assessments within 24 to 48 hours after receiving all required photos. Please note that response times may vary during weekends, holidays, or peak periods.

  1. Data Privacy

We respect your privacy and are committed to protecting your personal information. Please refer to our Data Privacy Policy for details on how we collect, use, and protect your personal data.

  1. Fully Online Service, Legal Compliance

Luxe Paragon is a fully online service with no physical location or storefront. All consultations, submissions, and assessments are handled digitally. Luxe Paragon complies with international e-commerce regulations, ensuring legal operations globally without a physical presence. By agreeing to these terms, you acknowledge that our assessments are legally valid and binding, despite the lack of physical infrastructure.

  1. Intellectual Property and Site Use

All content on our website, including text, images, logos, and assessments, is the intellectual property of Luxe Paragon. You may not use, reproduce, or distribute any part of our website or its content without explicit written permission from Luxe Paragon.

  1. Changes to Terms

Luxe Paragon reserves the right to modify these Terms of Service and Use at any time. Continued use of our services following any changes constitutes your acceptance of the new terms.

  1. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where Luxe Paragon operates. Any disputes arising from these terms or your use of our services will be resolved in the competent courts of that jurisdiction.

  1. Contact Information

For questions, concerns, or clarifications, please contact us at info.luxeparagon@gmail.com. Luxe Paragon does not have a physical address as it operates exclusively online.